Once you click the password reset button, an email will be sent to the email address listed on the user profile with a temporary password that will need to be reset the next time you log in. Can I reset my password? Yes, you can reset your password by clicking on the Password Reset button in the user profile. You will see where you can update your First Name, Last Name, Email, Phone, Email Alert Settings and a Password Reset. Can I update my name, email address, phone and email alert setting? Yes, select the User ID link located in the header. This is all in an effort to make your user experience better and allow you to perform your tasks like ordering and looking up results faster. So, settings like your widget placement, result grid column order, quick search fields, etc. Do my preferences get wiped out after I log out? ESP is built to retain many of your user preferences. Can I move the widgets on my dashboard? Yes, you can move the widgets around on your dashboard and the widgets will stay that way until you change it again. Contact Quest Diagnostics Customer Service at (800) 877-7484 for information on the next scheduled training session. Last, but not least is the web training available on a regular basis. These videos are available on on the QuickGuide page. Short, online video tutorials are available for a variety of tasks that guide the viewer through step-by-step instructions. The How Do I? provides the steps/process to complete:: 1) View and manage drug and alcohol results 2) Create and run management reports The Frequently Asked Questions (FAQs) provides the answer to those questions many users have asked. The Help? link leads the user to How Do I?, Frequently Asked Questions (FAQs), and eLearning. It is the first place to go for information about the section of the page in question. The online “?” icon provides general information about the following section and specific information about complex data fields. Where can I get help on using the system? There are five sources of knowledge for ESP users. If you have proper permission, you can add users, create user groups and add users to user groups. Do all of my users have access to the Employer Solutions Portal (ESP)? If you have administrative privileges for your organization, then you can view which users have access to ESP by navigating to the Users link located on the left navigation. How do I know the system is secure? Quest Diagnostics takes additional measures like security audits to evaluate the system for vulnerabilities and builds a system with strong passwords, solid infrastructure, encrypted data base, solid firewalls, repeatable process and other monitoring measured aimed at keeping the network secure. Finally, under the JavaScript heading, select the Allow all sites to run JavaScript radio button 7. Under Privacy, select the Content settings… button 5. At the bottom of the page, click Show advanced settings… 4. From the drop-down menu, select Settings 3. Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar 2. Make sure the box next to Enable JavaScript is checked. Click the Content tab (with the "globe" icon). Select Options from the browser's Tools menu. Scroll down to Scripting, near the bottom of the list. Click Custom Level in Security Level for this Zone. Select Internet Options from the browser's Tools menu. How do I enable Javascript? Microsoft Internet Explorer 1. What are the minimum technical requirements? Employer Solutions Portal (ESP) requires the following to run the application one of the supported browsers, minimum screen resolution of 1024 x 768, enabled JavaScript, and allow cookies (note: 3rd party cookies are not required and most modern browsers typically have this option to only allow.) 3. Contact Quest Diagnostics client support at (855) 748-7850 for the latest supported versions. What browsers are supported? Employer Solutions Portal (ESP) supports Microsoft Internet Explorer versions 8 and above plus the most recent versions of Google Chrome, and Mozilla FireFox are supported. Frequently Asked Questions FAQs Listed below are the commonly asked questions about Employer Solutions Portal (ESP).
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